Privacy Policy — Liebesraum

1. Information we collect

Account information: email address and account credentials when you sign up.
Contact information: name, email, and message content when you contact support.
Usage data: basic technical information (e.g., device type, browser, pages visited) collected as part of operating a website.
Cookies: small files stored on your device. We use essential cookies for basic functionality. Optional cookies (such as analytics) are only used with your consent.

2. How we use information

Provide and maintain the service (account access, support, security).
Respond to your messages and requests.
Improve the website (performance, reliability, usability).
Prevent fraud, abuse, and safety incidents.
Comply with legal obligations.

3. Legal bases (GDPR)

If you are located in the EEA/UK, we process your personal data under one or more of these legal bases:

Contract: to provide the service you request.
Legitimate interests: to keep the service secure and improve it.
Consent: for optional cookies/analytics (you can withdraw consent anytime).
Legal obligation: when we must comply with applicable law.

4. Cookies and tracking

We use a cookie banner to let you choose whether to allow optional cookies. Essential cookies may be used without consent because they are necessary for the site to operate. You can change your choice by clearing site data in your browser.

5. Sharing and disclosure

We do not sell your personal data. We may share information only when necessary:

With service providers who help us run the website (hosting, email) under appropriate safeguards.
To comply with law, enforce our Terms, or protect the rights and safety of users.
During a business transition (e.g., merger), where permitted by law.

6. Data retention

We retain personal data only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law. You can request deletion as described below.

7. Your rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion ("right to be forgotten")
Object to or restrict processing
Data portability
Withdraw consent for optional processing

To exercise your rights, contact us through the Contact page.

8. Security

We apply reasonable technical and organizational measures to protect personal information. Passwords are stored using secure hashing. However, no system can be guaranteed 100% secure.

9. Children

This website is not intended for children. If you believe a minor has provided personal information, please contact us.

10. International transfers

If we transfer information internationally, we use appropriate safeguards as required by law.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date.

12. Contact

Questions about privacy? Contact us via Contact.